Frequently Asked Question

05 Prerequisites for manually setting up a Polycom Phone
Last Updated 3 months ago

With manual provisioning, you can get just about any SIP phone to work with your RingPlan service. You do need information about your extension and RingPlan server in order to successfully provision it. Fortunately, we have made it easy for you to find that information.

Log into the portal. On the left navigation bar, expand the PBX menu and choose Extensions.

Identify the extension to provision. Please note the extension type:

  • IP Phone = Polycom Phone Only
  • Softphone = Any other physical or soft phone (Including Yealink, Panasonic, etc)
If you need to change the extension type, hover over the extension and press the edit pencil.


Change it as needed. Press Save.
Once the Extension Type is correct, go back to the Extension list screen. Hover over the extension in the list and click on the 3 vertical dots. Then click on the bottom option - View Config.


View Config Screen:


You will need these credentials to program your Polycom Phone. 

Next up, provision your Polycom phone:  Manually provision a Polycom phone

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